I was on the panel this morning for the MSP-HR Networking group regarding phone interviews. (If you are an HR Pro in the Twin Cities, you should be a part of this group check it out on LinkedIn under groups – MSP- HR). It was an interesting discussion and I learned a lot myself about phone interviews and how different people conduct them. The thing that stuck out the most was a throw away comment by one of the participants who said
Not that you expect a response from a company anyway
Excuse me? When did we as recruiting professionals get to the point where candidates don’t expect us to respond. Have we gotten to the point where an auto response is welcomed, a personalized e-mail is lauded and a phone call is exceptional? It sure sounds like it. I know we are all overworked and probably underpaid. But candidate response is a way to distinguish your company. Steve Fienberg Corporate recruiter with Buffalo Wild Wings (what a great job he ha) said he follows up with candidates via phone after phone screens. Now that is service – which is what BWW is known for. What is your corporate brand? Do candidates remember you for your service, or lack there of?
Giving feedback to people is hard, giving timely feedback is even harder. But imagine the rewards. Maybe it’s time we got back to honest to goodness customer service. When did it become the norm rather than the exception when we respond to candidates. It doesn’t take much. Have your form letter to decline a candidate, but put your name and e-mail address on it and take the time to put their name as well. It may take an extra couple of seconds, but I can assure you, the effort it worth it.
I cringe every time I send an auto reply to candidates who have submitted resumes. But I do include my name and e-mail. I respond to those who respond back with feedback if possible. It is a small thing, but small things mean a lot. Take the time. Respond. I bet you will be surprised at what happens.